Sunday, May 2, 2010

Frustrations

Conversation I had earlier today that made me a little angry.....seriously people


Me: Hi! I would like a Venti, non fat, half toffee nut, half vanilla caramel macciato.  Could you please stir it before the drizzle and double cup it? Thanks.  Oh, and could I get a little extra drizzle? You rock.

Her: For sure! Anything else?

Me: Well, if you could please put the shots in as soon as possible because I really hate bitter coffee (shots of expresso are actually considered "dropped" if they sit for more than 10 seconds before hittting milk.  That is what makes coffee bitter)

Her: Oh definately.  I understand.  Don't you hate it when people do that?

I pay, I walk to the other side of the counter and proceed in watching her make my not that  impossible drink.

Step One: Start shots
Step Two: Start milk
Step Three: Add syrup to cup, but do only half the syrup asked for

Me: Um, excuse me, I think you forgot the toffee nut

Her: Oh.  It doesn't come with this drink.

Me: But I asked for half and half.

Her: Well.  It is not what the cup says.

Shots have now sat for about 1.5 minutes.

Me: Could I please have new shots? Those are dropped and black.

Her: No, they are fine.

Me: Um, they are black.  That makes it bitter.  Could I please have new ones? (getting a little impatient)

I then realize that she is making two drinks instead of one double cupped one.

Me: Oh! That was supposed to just be one drink double cupped.

Her: No, it is two different drinks.

Me: No, really.  I only ordered one.

She then proceeds to completely ignore me as she pours in nasty ass shots, doesn't stir it, puts in too much foam so when she puts the 1 cup of caramel drizzle on top it just pours down the sides and makes a huge mess.

I ask her to hand me a spoon to scoop off the top so I can get a lid on.  She says I just have to squish it on.  The foam will shrink! So I do just that and make an incredibly huge mess all over her counter.  I then dump out part of the drink on her counter so that the lid will fit on. 

I take a drink.

It tastes like ass.  Not Heidi Klum ass? but Rita McNeil ass.  Suprise suprise.

I walk around to the front counter. 

Tell them the girl sucks.

Demand my money back.

They hand me a coupon for a free drink with my money and ask what happened to make my "experience not the greatest"

Hmmmmm.......rage is flowing.....have strept throat.....just wanted a coffee because I got no sleep last nigh....trying to not kill someone......

Me: "Well, the girl didn't do as I asked, made too many drinks, blatantly ignored me, was rude and at this point I am ready to scream really freakin loud in here to make other people know how dumb you are, but as a business owner myself I understand that that is not cool.  So I will take me and my coupon out of here, tell everyone how much this whole experience sucked and not come back ever.  Thanks for making my day.  Have a good one."

And I storm out.

Seriously people.  This is not rocket science.  Can you seriously not just make a drink?

I WANT MY BARRISTA BACK!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

Screw this.  I am moving back.

3 comments:

  1. WEird! What's the big deal! Just listen to the customer, she's right there! And WHY couldn't she get you new shots!? Maybe you can move your old Barista in with you! :)
    Love you praying you get better!

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  2. Sorry you didn't get your drink right. Try not to be *too* much of a diva though, hmm? ;)

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  3. Total Diva!!! Am I not allowed to be for $5+ per drink? It didn't help that my whole week has been this way and I am sick ;)

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